You might notice a slight scent. It is actually proof the natural 'Cloud' wool is as pure as possible, and this will air out in time or sooner if you remove the fill and allow to breathe in the sunlight. During product testing, we thought this feedback summed up the scent nicely "faint smell of a clean, healthy, warm barn... making for a healthy and loving feel to it.’’ Use the included lavender pack if desired. Kind Face™ products might have small imperfections due to the nature of being 100% handmade.
DO NOT machine wash the wool Euro pillow. We recommend removing the wool fill and washing the pillow casing as you would with any other white, cotton laundry. Washing in cold water will ensure no shrinkage. Whilst the wool is out of the cover, take advantage of letting it breathe and catching some sun. Wool loves the sun as much as it loves the fresh NZ air. The rays will naturally deodorize, disinfect, and renew your bedding. Alternatively, you can hand wash them in warm water with a wool detergent and let them drip dry.
Shipping within New Zealand:
All deliveries will take place during normal business hours, Monday to Friday. Kind Face ships across New Zealand using Aramex. We are unable to deliver to PO BOX addresses unfortunately. We expect North Island deliveries to be delivered within 1 - 2 days and South Island 2 - 3 days. Rural deliveries should add an additional 1 - 3 days.
Shipping to Australia:
This item ships from New Zealand. Please allow 4 - 10 days nationwide. Rural deliveries should add an additional 1 - 3 days. We are unable to deliver to PO BOX addresses unfortunately.
Prized Life is an online marketplace, connecting you with value driven brands from across Australia & New Zealand. Each brand packages and ships your order direct, from them to you. This means, if you order products from more than one brand you can expect a parcel to arrive from each brand, in the shipping timeframe detailed on each individual product.
You have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Email email@example.com to request a return.