The natural linen becomes softer and more lustrous with use. Kind Face™ products might have small imperfections due to the nature of being 100% handmade.
Spot clean only with a damp cloth. DO NOT wash or get wet. If your Heat Pack gets wet, dry it immediately (dehumidifier is best) or lay it out. DO NOT heat a wet product in the microwave.
* Use microwave only. DO NOT use gas or electric oven. Microwave heating times will vary due to appliances.
* Add a mug of water next to the product when heating. The water provides hot moisture which is absorbed, preventing the flax seeds and linen from overheating and burning.
* Ensure product can rotate freely on the microwave turntable.
* Heat in a clean microwave for 90 seconds. This should make it hot enough to be a comfortable, but non-burning temperature. You may warm it further in 30-second increments until the desired temperature is reached.
* Pack your Heat Pack inside a clean plastic bag and place in the fridge or freezer for a minimum of 2 hours. The Heat Pack will not become an ice block if you leave it in the freezer for an extended time.
* Remove from the bag and apply directly to skin.
Shipping within New Zealand:
All deliveries will take place during normal business hours, Monday to Friday. Kind Face ships across New Zealand using Aramex. We are unable to deliver to PO BOX addresses unfortunately. We expect North Island deliveries to be delivered within 1 - 2 days and South Island 2 - 3 days. Rural deliveries should add an additional 1 - 3 days.
Shipping to Australia:
This item ships from New Zealand. Please allow 4 - 10 days nationwide. Rural deliveries should add an additional 1 - 3 days. We are unable to deliver to PO BOX addresses unfortunately.
Prized Life is an online marketplace, connecting you with value driven brands from across Australia & New Zealand. Each brand packages and ships your order direct, from them to you. This means, if you order products from more than one brand you can expect a parcel to arrive from each brand, in the shipping timeframe detailed on each individual product.
You have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Email firstname.lastname@example.org to request a return.