Most of Duffle&Co's orders are shipped within 1-2 working days. Please note orders placed from 1pm on Friday and over weekends will be shipped the following Monday.
Shipping within New Zealand:
In New Zealand shipping usually takes 1-2 business days for North Island and 1-3 business days for South Island.
Shipping to Australia:
This item ships from New Zealand. You can generally expect delivery of your item to take 3-7 business days.
Prized Life is an online marketplace, connecting you with value driven brands from across Australia & New Zealand. Each brand packages and ships your order direct, from them to you. This means, if you order products from more than one brand you can expect a parcel to arrive from each brand, in the shipping timeframe detailed on each individual product.
Returns:
For NZ customers Duffle&Co accept returns and exchanges within 21 days of dispatch of your order. Your bag must be in its original condition, accompanied by the original tags and dust bag. No returns or exchanges will be accepted for sale items unless faulty. If you ordered a bag on pre-order, that means it was made for you. No refunds will be given for any items that are made-to-order, however if you really aren't happy with your bag you can exchange it for another colour or style of equal value. Please note, for Australia and other international orders, you are responsible for covering the cost of shipping for any returns or exchanges. To request a return, email hello@prizedlife.com
My product broke … what do I do now?
We are sorry to hear that! Although not often, these things do happen. Duffle&Co are happy to help. If your order was placed within the last 12 months, they are happy to repair this for you. Contact hello@prizedlife.com
