Each of our bags has been carefully crafted from only the very best natural, sustainably sourced materials.
We only use premium, full grain and top grain by-product leather, pineapple leather, and GOTS organic cotton canvas that is all sustainably sourced, then carefully hand selected for each bag and accessory by our master craftsman.
By-product repurposed leather:
We're extremely conscious about the way we source our leather, which is why we only use by-product leather. A waste product from the meat industry, this is a natural material that would otherwise end up in landfill. We've chosen to work with cow hides that are by-products of this industry, instead of using leather from cows that have been raised solely for their hides.
Our full grain and top grain leather comes from Jakarta and also local sellers near our workshop. All of this leather is end-of roll leather, that we take from other factories and repurpose by hand. This allows our master craftsman to hand pick each hide, paying careful attention to how each one looks and feels, then allows our artisans to cut around small defects. We have chosen to work this way as it allows us to repurpose the best quality leather, providing you with beautifully unique bags and accessories. Our leather is taken from the top layer of the hide, chosen because it retains the grain and natural markings of the hide. This is why no two bags we make are ever the same.
Linings and components:
Our brassware, such as our zips and fastenings come from YKK, the best industry standard components on the market right now. Our lining is made from natural cotton canvas, which we screen print through our Bali and India workshops.
In order to reduce waste in our production process, we use as much of each material as we can, by hand cutting and carefully placing each pattern to ensure there is as little waste produced as possible. Whatever material isn’t used, our workshop manager collates to be used for things like our keyrings and tassels, or wristlets or zipper ends.
Most of Duffle&Co's orders are shipped within 1-2 working days. Please note orders placed from 1pm on Friday and over weekends will be shipped the following Monday.
Shipping within New Zealand:
In New Zealand shipping usually takes 1-2 business days for North Island and 1-3 business days for South Island.
Shipping to Australia:
This item ships from New Zealand. You can generally expect delivery of your item to take 3-7 business days.
Prized Life is an online marketplace, connecting you with value driven brands from across Australia & New Zealand. Each brand packages and ships your order direct, from them to you. This means, if you order products from more than one brand you can expect a parcel to arrive from each brand, in the shipping timeframe detailed on each individual product.
For NZ customers Duffle&Co accept returns and exchanges within 21 days of dispatch of your order. Your bag must be in its original condition, accompanied by the original tags and dust bag. No returns or exchanges will be accepted for sale items unless faulty. If you ordered a bag on pre-order, that means it was made for you. No refunds will be given for any items that are made-to-order, however if you really aren't happy with your bag you can exchange it for another colour or style of equal value. Please note, for Australia and other international orders, you are responsible for covering the cost of shipping for any returns or exchanges. To request a return, email email@example.com
My product broke … what do I do now?
We are sorry to hear that! Although not often, these things do happen. Duffle&Co are happy to help. If your order was placed within the last 12 months, they are happy to repair this for you. Contact firstname.lastname@example.org