Can I return my order?
Prized Life sells products on behalf of brands. This means that each product has it's own unique returns criteria based on how that brand operates.
You can find the returns information for each item on the product page. Next to the description, there is a tab called "Delivery/returns". We recommend that you check this information on each product before purchasing.
How do I apply for a return?
Check your product is eligible for return
Check the product page for the "Delivery/returns". information to see if your item is eligible to be returned.
Check your item is in original condition
To be eligible for a return, item(s) must be unworn, unwashed, unused, and in original condition with tags attached. Our Brand's reserve the right to accept or reject any return according to their own returns policy.
Lodge your request in our returns portal
It's easy to lodge a return, head to our returns portal to get started.
I've lodged my return, now what?
Once you're lodged your return application through our returns portal, we will review your application alongside the brands returns policy to see if it meets their criteria.
Item is eligible for return
We will let you know through email how to return your item and provide you with shipping instructions and an address. Items will be assessed individually for return eligibility.
Item is not eligible for return
We will let you know through email, and explain why your item is not eligible for return. Please do not send any items back to Prized Life or brands unless your return application has been accepted.
Where do I return my item?
You will post the item back to the brands address we have provided. We recommend using tracked postage if applicable and sending us your tracking number so that our Prized Life team can follow up to ensure your return is being processed.
The brand will receive your return, check it is in original condition and satisfies their returns policy. They will make the final approval of your return at this point.
When your return receives final approval, Prized Life will refund the cost of the item, less shipping, to the payment method used to make the original purchase. We will send you a confirmation email of your refund.
Can I exchange my order?
We do not offer exchanges for products sold on the Prized Life Marketplace. If eligible, you can follow the returns process and purchase a replacement product through Prized Life.