On this page you can find answers to questions in the below categories. Can't find what you're looking for? Contact us and we'll be happy to help.
Help with orders
Returns & exchanges
About Prized Life
Sell on Prized Life
How much does shipping cost?
Shipping is FREE on all orders within Australia & New Zealand.
Buy from as many brands as you want in one order and never worry about shipping fees at checkout.
Where do you ship to?
At the moment Prized Life only ships to those living in Australia or New Zealand.
How long will it take for my order to arrive?
At Prized Life we sell products on behalf of brands, which means each product has it's own unique shipping terms based on how that brand operates. There are usually four types of delivery:
- Standard domestic post is usually 2-3 days
- International post to Australia or New Zealand
- Deliver for made to order products
- Delivery of products on back order
On each product page next to the description, there is a tab called "Delivery/returns". Here, you can find the shipping information for each product you want to buy.
We recommend that you check out the "Delivery/returns" information on each product before purchasing.
How many parcels will I receive?
At Prized Life we sell products on behalf of brands, this means that each brand you buy from will send you a parcel containing their item(s) in your order.
For example: if you place an order containing products from three brands, you will receive three or more parcels.
How do I track my order?
You will receive an email confirming your order with Prized Life, this will contain all products in that order.
Each Brand will receive your order and start fulfilling it based on their delivery terms, such as standard shipping, international shipping, made to order, or backorder.
As each brand ships their part of the order to you, you will receive an email confirming this and providing a tracking link.
You can log in to your "Account" page on Prized Life to see your past orders, or download Shop Pay on the app store for your mobile to easily track each of your orders.
Lost or stolen packages
Prized Life does not take responsibility for lost or stolen packages once they are marked as delivered by the shipping carrier. Please make sure that you enter the correct delivery address at checkout.
Please contact us if you have any issues with the delivery of your order.
Delays due to Covid-19
All orders are currently shipping on a regular schedule unless noted on the product page. Please be aware, due to Covid-19 you may experience a slightly longer than normal shipping timeline.
For delays due to Covid-19 in Australia you can check Australia Post for more information here.
For delays due to Covid-19 in New Zealand you can check NZ Post for more information here.
International customs fees
Please be aware you will be responsible for any international customs fees that may be relevant to your country.
Help with orders
What currency are product prices in?
The Prized Life Marketplace adapts to your location. If you are in Australia product prices will be listed in Australian dollars. If you are in New Zealand then product prices will be listed in New Zealand dollars.
When you checkout and add your shipping address the product prices and currency may change if you are shipping to a different country from where you are currently located when browsing the site.
Ordering from different brands
At Prized Life you can place a single order with products from as many different brands as you would like. We keep it simple, there are no additional shipping fees or charges.
Each brand will fulfil their part of your order and send a parcel to you. As a result, you may receive multiple parcels from a single order.
Contact us about your order
Our friendly team is here to help. Use the chat function on the right hand corner of your screen to say 'hello' and ask any questions you might have. Or, you can use our contact form and we'll get back to you through email. Alternatively you can email us directly firstname.lastname@example.org and we'll get back to you as soon as possible.
How do I know what size I should buy?
Each product that offers different sizes, such as clothing and shoes, has a unique size chart link at the bottom of the product description. Here you can find the size details specific to the brand and product you are looking at.
It's a good idea to check sizing prior to ordering as we do not offer exchanges. If the product is eligible for return you can change for another size that way. The "Delivery/returns" section on each product description has information about returns.
How do multi buy discounts work?
Multi buy discounts are available on some products when you buy 2 or more of either a certain product, or when you order multiple items from eligible collections or brands.
Each product will clearly tell you if there is a discount available by the "Add to cart" button and what products or brands are included in the offer. When you are ready to checkout, the Cart page will tell you on each eligible product that a multi buy discount is available / been applied.
Please make sure you enter the discount code at checkout to redeem the multi buy offer.
Buying an item that is made to order
If an item is made to order you will be able to find that out in the delivery & returns information on each individual product page.
There will also be an estimated timeframe for the item to be made and, as a result, shipping and delivery will be after this timeframe.
Do you offer gift cards?
We sure do! Prized Life Gift Cards are great for any occasion and can be purchased in a range of $ values. Gift cards can be used towards purchasing any products on the Prized Life website.
There's no plastic or paper, your Gift Card will come wrapped in a beautiful email. Start shopping for Prized Life gift cards here.
Whether it's a specific product or an order of gift cards, Prized Life has the answer to great gifts for employees, clients, and customers. Interested in placing a large order or want some more information? Contact us or send an email to email@example.com detailing your requirements and we'll do our best to find you a corporate discount.
Does my order include GST
Yes, the product price includes GST unless it is exempt from GST. You will see the GST on your purchase confirmation.
Prized Life is registered for GST in both Australia & New Zealand. Depending on what country you are located in when purchasing from the Prized Life Marketplace you will automatically be charged GST on your purchases. GST is 10% in Australia and 15% in New Zealand. Unless specified, all product prices are displayed as GST inclusive. Some items, such as fruit and vegetables in Australia, are GST exempt and will not contain GST on your invoice.
For your information the Prized Life GST numbers are below.
New Zealand: 134-834-072
Customs and duties on international orders
Some products are sold internationally between Australia and New Zealand and may have to go through customs on arrival. You are responsible for any additional customs and duty charges on orders made. If you would like to know more about the duties and taxes in your country, please check with your local customs office website.
Returns & exchanges
Can I return my order?
At Prized Life we sell products on behalf of brands, which means each product has its own unique returns criteria based on how that brand operates.
On each product page next to the description, there is a tab called "Delivery/returns". Here, you can find the returns information for the product.
We recommend that you check the "Delivery/returns" information on each product before purchasing.
How do I apply for a return?
1. Check your product is eligible for return
Check the product page for the "Delivery/returns" information to see if your item is eligible to be returned.
2. Item condition
To be eligible for a return, item(s) must be unworn, unwashed, unused, and in original condition with tags attached. Our Brand's reserve the right to accept or reject any return according to their own returns policy.
3. Lodge a return through the Prized Life returns portal
It's easy to lodge a return, head to our returns portal to get started. You'll need your order number and email address/post code.
I've lodged my return, now what?
1. Once you're lodged your return application through our returns portal, we will your application alongside the brands returns policy to see if it meets their criteria.
- If the item is eligible for return, we will let you know via email how to return it and provide you with a shipping address. Please do not send any items back to Prized Life or brands unless your return application has been accepted.
- If the item is not eligible for return, we will let you know via email.
2. You will post the item back to the brands address we have provided, at your own cost. We recommend using tracked postage if applicable and sending us your tracking number so that our Prized Life team can follow up to ensure your return is being processed.
3. The brand will receive your return, check it is in original condition and satisfies their returns policy. They will make the final approval of your return at this point.
4. When your return receives final approval, Prized Life will refund the cost of the item, less shipping, to the payment method used to make the original purchase. We will send you a confirmation email of your refund.
Can I exchange my order?
We do not offer exchanges for products sold on the Prized Life Marketplace. If eligible, you can follow the returns process and purchase a replacement product through Prized Life.
Contact us if you'd like to chat about an exchange, availability of different sizes and colours etc.
About Prized Life
What is Prized Life?
We are here to help you live your values. Prized Life is a community of incredible brands and individuals who are working hard to create products and provide services built on values. You can learn more about the 10 Prized Life values here.
It is our mission to make value driven living the norm by connecting buyers with value driven brands and products from around Australia & New Zealand.
Shop your values
For a brand to be featured on Prized Life products must satisfy at least three of our ten values. These values are featured on every product, highlighting the change making efforts of your brand, and allowing buyers to filter by the values they just can't live without.
Each value is unique, highlighting and giving a voice to the specific efforts a brand takes to actively improve society, reduce the impact of the product lifecycle, and be a change leader in product and service design.
What is value driven living?
"Values are like fingerprints. Nobody's are the same, but you leave them all over everything you do." - Elvis Presley
Your values are what is important to you in life. They may be behind the scenes, something you may not have spent much time thinking about. Or, they could be at the forefront of your life, driving your decision making. Wherever you are in your journey, it's important to us that we meet you there. Prized Life is a place to learn, explore and connect with your values.
You can learn more about the Prized Life valueshere.
Behind the Brand
We've made it quick and easy for you to see where your products come from, how they are made and who are they made by. Each product and brand collection has a sneak peak introduction for you to get to know the brand, family and incredible people you're buying from.
The Behind the Brand section can be found on each product underneath the product description as well as on the Brand's product collection page.
How do Brands get their values
At Prized Life we get to know brands before they are listed on the marketplace and selectively choose businesses that align with the Prized Life mission and values.
Brands may have products with different values within their collection, depending on the individual characteristics of each product.
To be listed on the Prized Life Marketplace products must satisfy at least three of the ten Prized Life values. Some Brands will have official certification for their value, such as Certified Organic. Other Brands may still meet values but not have a certification, such as a family owned business in New Zealand being classified as ethically made.
Sell on Prized Life
Learn about the Prized Life Marketplace
Join us as we make it easier than ever for people across Australia & New Zealand to live their values, shop local and support small businesses.
You can check out all the marketplace features here, including selling opportunities, membership fees and more.
What kinds of brands do we work with?
The Prized Life Marketplace is for brands located in, or selling to, Australia and New Zealand.
Brands must satisfy at least 3 of our 10 Prized Life values to be considered for the Prized Life Marketplace. Each of your products must meet a minimum of 3/10 values. You can learn about our values here.
Interested in partnering with Prized Life? You can register your brand and we will be in touch.
Please note: when you apply we will check whether your brand is the right fit for our mission and community of brands. If you meet our criteria, we will let you know the next steps.
Have a question? Chat to us now using the live chat icon on your screen. Or you can say "kia ora" or "g'day" through email firstname.lastname@example.org.
What fees are there to sell on the marketplace?
We keep fees simple at Prized Life.
1. Flat commission rate of 15% on all sales, which includes gst and merchant fees.
2. Memberships are FREE for the entire 2022 year! From the 1 January monthly membership fees are $29 per month including gst. You must be a member to have your brand and products featured on the Prized Life Marketplace.
Apply to sell on the marketplace
Start our easy 3 step process to register your brand and start selling on the Prized Life Marketplace. The registration form can be found here.